Greenlake Guest House
Last updated: 06 August 2025
Greenlake Guest House (“we,” “our,” or “us”) is committed to protecting the privacy and security of our website visitors and guests. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services.
By using our website (https://www.greenlakeguesthouse.co.ls) or any of our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect and process the following personal data:
a. Information you provide directly:
- Full name
- Contact details (email address, phone number, address)
- Booking details (check-in/check-out dates, number of guests)
- Payment information (when applicable)
- Special requests or dietary requirements
- Communication and feedback (e.g., inquiries or reviews)
b. Information we collect automatically:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website
c. Information from third-party platforms:
- If you book through platforms like Booking.com or Airbnb, we may receive your details from them.
2. How We Use Your Information
We use the collected data to:
- Process bookings and provide guest services
- Communicate with you about your reservation
- Respond to inquiries and provide customer support
- Improve our website and services
- Send promotional offers and newsletters (with your consent)
- Meet legal and regulatory obligations
3. Sharing Your Information
We do not sell your data. However, we may share it with:
- Service providers (e.g.payment processor, booking platform) under confidentiality agreements
- Regulatory or legal authorities when required by law
- Third-party marketing providers, only with your explicit consent
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Remember your preferences
- Analyze site traffic and usage patterns
You can manage or disable cookies through your browser settings. Note that disabling cookies may impact your experience on our website.
5. Data Retention
We retain personal data for as long as necessary to:
- Fulfill the purpose for which it was collected
- Comply with legal and accounting requirements
- Resolve disputes and enforce agreements
6. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online platform is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict data processing
- Withdraw consent for marketing communications
- Lodge a complaint with a data protection authority
To exercise any of these rights, please contact us at info@greenlakeguesthouse.co.ls.
8. International Data Transfers
If you are located outside Lesotho, please note that your information may be transferred to and processed in countries with different data protection laws. We take appropriate safeguards to ensure your data is treated securely and in accordance with this Policy.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies before providing any personal information.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact:
Greenlake Guest House
Email: info@greenlakeguesthouse.co.ls
Phone: +266 2231 2084
Website: https://www.greenlakeguesthouse.co.ls